Privacy Policy GOD911
Your Data Protection

At god911, we understand that your trust is the most valuable asset we hold. When you register and play on our platform, you entrust us with your personal information — and we do not take that responsibility lightly. This Privacy Policy is written in plain language so you know exactly what happens to your information from start to finish.

This policy applies to all users accessing the god911 platform through the official website, mobile app, or any access channel provided by god911. By continuing to use our platform, you agree to the terms set out in this document.

1. Information We Collect

God911 only collects information that is strictly necessary to provide a quality, secure, and legally compliant service. We do not collect data excessively or for undefined purposes.

All identity verification documents uploaded for KYC purposes (such as copies of an identity card or passport) are stored in a fully encrypted environment and are only accessible by authorised compliance personnel.

2. How We Use Your Data

The information we collect is used solely for legitimate and necessary purposes. Below is a complete list of how your data is used at god911:

• To create and manage your member account securely.
• To verify your identity (KYC process) in order to meet legal compliance requirements.
• To process deposits, withdrawals, and all financial transactions related to your account.
• To detect and prevent fraud, money laundering, and other unlawful activities.
• To send important account notifications such as transaction confirmations and security alerts.
• To provide effective customer support when you reach out to our team.
• To analyze platform usage patterns in aggregate (without identifying individuals) to improve our services.
• To comply with legal and regulatory obligations applicable to god911's operations.
• To send promotional information and exclusive offers — but only if you have agreed to receive them.

3. Sharing Information with Third Parties

God911 does not share your personal information with third parties except in the situations outlined below. In all cases, we share only the minimum data necessary, and the relevant third parties are bound by strict confidentiality agreements.

• Payment Processors: To process deposits and withdrawals, the required transaction information is shared with licensed and registered payment processors.
• Game Providers: Usernames and session information required to run games are shared with game providers integrated with the god911 platform.
• Identity Verification Agency: For KYC purposes, identity information is shared with licensed third-party verification services.
• Legal Requirements: Information may be disclosed to government authorities or law enforcement when required by court order or applicable law.
• Corporate Merger: Should GOD911 be involved in a merger or acquisition, user data may be transferred as part of the business assets, with appropriate notice given to users.

4. Cookies & Tracking Technologies

GOD911 uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you browse our platform.

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: To help us understand how users interact with the platform in order to improve the overall experience.
• Functional Cookies: To save your personal preferences such as language, theme, and other settings for your convenience.
• Security Cookies: Used to identify suspicious sessions and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are critical for login security and account protection.

5. Data Security

God911 continually invests in the latest security infrastructure to ensure your data remains protected at all times. Our approach to data security is comprehensive and multi-layered.

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) operating around the clock.
• Two-factor authentication (2FA) is available for all accounts as an added layer of protection.
• Regular security audits by certified independent cybersecurity firms.
• Role-based access control — only staff who need it can access specific data.
• 24/7 account activity monitoring with an automated alert system for suspicious activity.
• Encrypted data backups stored at separate locations for disaster recovery.

6. Data Retention Period

God911 retains your personal information for as long as necessary to fulfil the purposes of data collection as stated in this policy, or for as long as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian financial regulations.
• KYC Documents: Retained for the duration of the active account period and 5 years after account closure.
• Security Logs: Retained for 12 months for security investigation purposes if required.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies expire after a set period (typically 30–90 days).

Once the retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked to you.

7. Your Rights as a User

As a GOD911 member, you hold the following rights regarding your personal information. We fully respect these rights and will process any related requests within a reasonable timeframe.